01
Lead & sales agent
Responds to inquiries, enriches records, qualifies opportunities, drafts follow-ups, and keeps your CRM current.
- Lead scoring and routing
- Personalized follow-up drafts
- Calendar and CRM integration
Secure AI agent development · Seattle, Washington
Turn repetitive work into a reliable AI workforce.
We design and deploy AI agents that qualify leads, process documents, coordinate follow-ups, update business systems, and route exceptions to the right person.
Human approval controlsSecure integrationsAuditable workflows
Agent workspace
Illustrative demoWorkflowLead qualification
1
New inquiry receivedWebsite form · 10:24 AM
Done2
Business details enrichedApproved data sources only
Done3
Lead scored and categorizedRules + AI classification
Done4
Personalized reply draftedWaiting for human approval
ReviewHuman checkpointApprove before sending
Built for business outcomesClear scope, measurable workflows, documented ownership.
Vendor-neutralWe select the right model and automation stack for each use case.
Designed for controlHigh-risk actions stay behind human approval gates.
Connect the tools you already use
Microsoft 365Google WorkspaceHubSpotSalesforceQuickBooksSlackn8nOpenAI
Why AI agents
Your best people should not spend their day moving information between systems.
Most operational bottlenecks are repeatable: read an input, apply rules, update a system, send a message, and escalate an exception. That is exactly where a well-designed AI agent can help.
We start with the workflow—not the hype—and preserve human oversight wherever judgment, risk, or customer impact requires it.
Before
Manual lead follow-up
- Review inquiry
- Research prospect
- Draft response
- Update CRM
- Schedule reminder
Slow, inconsistent, difficult to measure
→
With an agent
Orchestrated workflow
- Capture and enrich
- Apply qualification rules
- Draft personalized reply
- Sync approved fields
- Route for approval
Fast, traceable, consistently executed
What we build
Agents that complete real business work.
Each solution is tailored to your process, systems, permissions, and risk tolerance.
02
Customer service agent
Answers routine questions from approved knowledge, creates tickets, summarizes context, and escalates sensitive cases.
- Knowledge-grounded answers
- Ticket triage and categorization
- Human escalation workflows
03
Document operations agent
Extracts structured data, validates required fields, routes documents, updates systems, and flags exceptions for review.
- Invoice and form processing
- Data validation and matching
- Approval and exception routing
04
Reporting & insights agent
Collects data from approved sources, creates recurring summaries, highlights anomalies, and delivers decision-ready reports.
- Scheduled executive summaries
- KPI and anomaly detection
- Email, Teams, or Slack delivery
05
Industry workflow agent
Automates specialized intake, communications, follow-up, and coordination for property, legal, home-service, and other teams.
- Custom business rules
- Domain-specific knowledge
- Secure system integration
+
Your workflow
Show us the task your team repeats every day. We will map where automation helps, where people stay in control, and what success should look like.
Map my workflow →Delivery process
From workflow idea to controlled production system.
Discover
We identify the repetitive process, current systems, owners, failure points, and measurable business outcome.
Design
We map triggers, decisions, integrations, permissions, approval gates, logs, and exception paths.
Build & test
We develop in a controlled environment and test normal cases, edge cases, bad inputs, and downstream failures.
Launch & improve
We deploy with documentation, monitoring, ownership handoff, and a plan for measured iteration.
Secure by design
Automation should reduce operational risk—not create a new one.
Our enterprise systems and cybersecurity background shapes every implementation. Access is constrained, actions are logged, and sensitive decisions can remain under human control.
Read our security approach →FJ
Founder-led delivery
Franco John
Systems, security, cloud, and automation engineer
About the studio
Enterprise discipline, applied to practical AI automation.
Infosys Solutions USA is a Seattle-based AI agent development studio focused on helping growing businesses automate repetitive operational work.
Founder Franco John brings more than a decade of experience across enterprise infrastructure, cybersecurity, cloud platforms, integrations, and automation. That background translates into agents designed for reliability, clear ownership, and secure operation—not just impressive demos.
M.S. Information SystemsEnterprise automationCloud & identitySecurity engineering
FAQ
Questions serious buyers ask.
Where should we start?
Start with one repetitive, measurable workflow that has clear inputs, clear outputs, and a known owner. A narrow first implementation produces faster learning and lower risk.
Will an agent replace our staff?
The goal is to remove repetitive work and improve consistency. People remain responsible for exceptions, judgment, approvals, and customer-sensitive decisions.
Can you integrate with our existing software?
Often, yes. We assess APIs, authentication methods, data quality, permissions, and vendor constraints before confirming scope.
What happens when the agent is uncertain?
We design explicit fallback paths. Depending on the workflow, the agent can stop, request clarification, route the item to a human, or create an exception record.
Who owns the finished workflow?
Ownership, hosting, licensing, credentials, documentation, and support responsibilities are defined in the project scope before implementation.
Workflow assessment
Find the first workflow worth automating.
Describe the repetitive task, where the information comes from, and what a successful outcome looks like. We will respond with the next practical step.
Focused discovery conversationClear fit / no-fit guidanceNo obligation or technical jargon
info@infosyssolutionsusa.comSeattle, Washington · Serving U.S. businesses